There is a truism that goes "anything that cannot be measured is unmanageable". And it has never been truer today. In a world of fierce competition, every company that runs on profit should measure the effectiveness and success rate of every aspect in the business. This statement holds true also for clinics like https://drduany.org/, hospitals, and other medical facilities. The same strategy that helped manufacturers and common businesses thrive has now become a major business operational tool for the medical industry, particularly for clinic management and customer service evaluation . The use of key performance indicators and metric systems for medical facilities is not for revenue purposes only, but also for clinical standards. Indeed, the use of clinic KPI is fast becoming a standard for medical business operation.